Configuring Web Servers

ClickTracks requires that certain fields be present in the logfile. If possible check the sever configuration to confirm the fields are present.

If your website is hosted by your ISP you may have little choice over the logfile fields present. You can contact the ISP and they should be able to confirm the settings or make any changes needed.

ClickTracks requires these fields:

       Date and Time

       Client IP Address

       HTTP Method

       Requested file and Query string

       User Agent

       Referrer

       Status code

       Cookie (preferable, but not required)

       Virtual server name (required only for multi-domain logs)

The referrer and user agent fields are essential for ClickTracks to generate reliable reports.

Internet Information Server (IIS),  Apache