Importing Logfiles

Importing logfiles is the single most difficult problem you will encounter in setting up ClickTracks. We strive to make the process as easy as we can, but there are always some problems we can't anticipate. The most common difficulty is simply logging in to the correct server and account / password. There is no common standard among ISPs for how this works, but the following tips may help you:

1.	You'll login over FTP to a server. This server name is usually the same as the domain name for your website. If it's not then your ISP will have given you a different FTP server name for uploading web pages to. The FTP server for logfiles is almost certainly the same.

2.	The username and password are usually the same as those for uploading web pages or your admin account

3.	You may need to enable passive (firewall) mode depending on your network configuration.

4.	If you can't find the logfiles contact your ISP. Ask them for access to the raw web server logs.

You can import the logfiles directly into ClickTracks using the built-in FTP tool, or you can download them outside ClickTracks to a file and then import this file.

Tip: You never need to import old logfile data into ClickTracks. The dataset retains all the data as you import it, including the entire history. You should only import the new logfiles, though if you do accidentally import older data or that partially overlaps existing data ClickTracks will intelligently remove the duplicated entries. Since this process takes some time you should try to import only new data and not rely on ClickTracks' ability to sort through the duplicates.