Downloading logfiles over FTP

ClickTracks contains an FTP tool that can connect to your web server and allow you to select the logfiles you wish to process. It will then automatically download and process the data.

When the FTP window is first opened there is no connection to the server. Enter the server name, user name and password. (This is normally the same login and password as is used or uploading web pages to the server. Otherwise, it will be provided by your web hosting company or technical staff). Then click  Connect. After a short delay the display will update and show a list of files and directories on the server. It behaves very similarly to the Windows file open dialog. Folders are shown as and files as . Files that have changed since the last time the dialog was opened are displayed as to help identify the correct files to download. Which Files to Download

The Server will default to port 21, which is the standard FTP port.  However, if your FTP is running on a different port, you can change the port number following the colon (:) after the domain in the Server setting. 

You can navigate through the file system of the server using:

Up Dir                Move up the directory structure, towards the top level.

Change Dir                Change the directory to the selection in the file browser on the left.

Double-click on        Change directory.

When you have identified the server logfiles you can select them (hold down Shift or Ctrl to select more than one) and click Get Files (double-clicking a file does the same thing). The files are downloaded and stored, ready for processing when you click Done.

Advanced settings

The advanced settings can be altered by checking the Advanced box. Only change these if you know what you're doing!