Processing Logfiles

Processing Logfiles

Processing logfiles is the single most difficult problem you will encounter in setting up the ClickTracks Server. We strive to make the process as easy as possible, but there are always some problems we can't anticipate. The most common difficulty is simply logging in to the correct server and account/password. There is no common standard among ISPs for how this works, but the following tips might be of help.

If you login over FTP to a server, this server name is usually the same as the domain name for your website. If it's not then your ISP should have given you a different FTP server name for uploading web pages. The FTP server for logfiles is almost certainly the same.

The username and password are usually the same as those for uploading web pages or your admin account.

You might need to enable passive (firewall) mode depending on your network configuration.

If you can't find the logfiles contact your ISP and ask them for access to the raw web server logs for your site.