After installation the server process is set to 'not running' state. Once the initial setup is complete you will need to start the server so it can begin processing logfiles.
You can do this from the Server Administrator on the File menu:
Menu| File | Start Service
OR
Menu| File | Stop Service
Alternately, you can click on the green/red button in the Server Status panel on the upper-right side of the Server UI window. The Server Status panel will display the current server statuses of the following:
·
Service Stopped (button status green)
·
Starting Service
·
Service Running (button status red)
·
Stopping Service
In addition, you can start, stop, pause, or restart the ClickTracks Server from the Service Manager in the Administrative Tools section of the Control Panel. The Service Manager can also set startup to automatic, manual, or disabled and establish which user account the service should run under.
Depending on how many logfiles exist on the server, the initial transfer can take from a few minutes to several hours. The next session will be shorter, as it will only download appended or new logfiles.
After the server has been running for a period of time, you will see files in the NLF Files tab on the lower panel of the Server Administrator window. This verifies that the system is up and running; you can now access the files from the client software. If no files are listed on the NLF File tab, then there is no data for the client software to synchronize with.
Directory and File Layout
When you create a dataset for a website, the server software creates a set of folders. The root folder (which is in the directory you specified when running the New Dataset Wizard) has the name of the dataset. For instance, for a dataset named ClickTracks, if you chose a destination directory named C:\SiteData, you would find a resulting directory called C:\SiteData\ClickTracks.
Inside the root folder, you will find a configuration file named ClickTracks_Config.XML and a folder named normal. This is the root folder the client software will access to synchronize with. The normal folder contains the set of folders for each domain. There might be one or multiple domain folders corresponding to your configuration. The domain folder includes a list of web server folders (named by the web server name in the Server UI), with the informal server name you entered when you created the server dataset. Held within the web server folder are any normalized (.NLF) logfiles processed by the server.
