Tip: After clicking Connect you'll see a hyperlink in The ClickTracks Way that will let you View FTP Diagnostics. You will see the actual communications commands from the FTP dialog to the FTP server, including error messages returned from the remote server.
Can't find server: Change the firewall setting in advanced options. Some firewalls actually work correctly if the setting is inverted from what you would expect.
Can't connect to server: The server name is probably your website domain name or a generic name like ftp.hostingco.net, or sometimes an IP address. If you upload pages to your web server using FTP then try that server name and login here. Ask you hosting company for FTP access to your raw logfiles.
Incorrect username / password: These are almost certainly the same as your user name and password for uploading pages or administering the site.
Can't find logfiles: Try clicking 
Up Dir and/or looking inside other directories. See Which Files to Download
Wrong format: The most common cause of this error is that the file is not actually a logfile. Sometimes the server has directories of files named stats or similar but these are not actually logfiles that ClickTracks can read. Instead, They are typically HTML output files from an old stats program running on your server.
Missing fields: ClickTracks requires a certain minimum number of fields present in the logfile. See Configuring Web Servers
No logfiles? Some hosting companies simply don't provide logfiles. In this case you can signup for ClickTracks Hosted. You'll get the same great reports and analysis and the data is gathered through a JavaScript object placed in each page of your site.
